Orders
The heart of Hermès. A client clicks Order, fills in your form, and gets a private channel that follows them until delivery. Each step has its own category: one glance at your channel list and you know where every project stands.
The steps
| Step | Channel | Who acts |
|---|---|---|
| Pending | commande-0012 in Pending orders | The client filled in the form |
| Quote | devis-0012 in Quotes | You refine the project together |
| Client space | projet-0012 in Client space | The order is validated right away |
| Progress | same channel | You post a step, the client is notified |
| Delivery and review | same channel, then #avis | The client rates and comments |
1. The request
The form holds up to five questions (Discord's limit), set in Panel → Orders → Form: label, example, line or paragraph, length, required or not. A client cannot have more than two pending requests at once.
2. The quote
Move to quote (or /commande devis) moves the channel to Quotes. That is where you discuss the project and the price, right in the channel.
3. The client space
Validate the order (or /commande valider) opens the client space: the channel moves to Client space and Hermès pins a progress card with a progress bar and the latest steps.
4. Progress
Update (or /commande avancement pourcentage:60 note:…) adds a step: the pinned card updates and the client gets a notification in their channel.
5. Delivery and review
Deliver the project (or /commande livrer) sets the bar to 100 % and offers the client to leave a review: 1 to 5 stars and a comment, posted in your reviews channel.
Closing a ticket
Close or /commande fermer deletes the channel after a few seconds. Its transcript is sent to your logs channel, then the ticket is erased from Hermès' database.
- Staff can close at any time.
- The client can cancel a request, or close after delivery, but not mid-project.